Your Privacy Is Our Responsibility

This Privacy Policy applies to the l399 website and all its services. When you create an account on the l399 platform, play games, or use any other service, you agree to the terms of this policy.

Our goal is clear: to store your personal information with the highest level of security and to use it only for legitimate and necessary purposes. l399 believes that data protection is a fundamental right, and we respect that right.

2.1 — Information You Provide Directly

When you register with l399 or use its services, the following information may be collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport details (for identity verification)
• Payment information — bKash, Nagad, Rocket or Upay number and bank account details

2.2 — Automatically Collected Information

When you use our platform, the following technical information may be collected automatically:

• IP address and device type
• Browser version and operating system
• Activity logs on the platform (login times, game sessions, etc.)
• Information obtained from cookies and similar tracking technologies
• Referral source (where you came from before visiting our site)

2.3 — Transaction-Related Information

The following information is recorded during financial transactions:

• Deposit and withdrawal amounts and dates
• Payment method used (bKash, Nagad, Rocket, Upay or bank transfer)
• Transaction ID and status
• Bonus and promotion usage history

3.1 — Service Operations

Your information is primarily used for the following:

• To create and manage your account
• To process transactions and confirm payments
• To provide customer support and technical assistance
• To verify that you are 21 years of age or older
• To prevent fraud and ensure security

3.2 — Improvement & Personalisation

To improve your experience, l399 may use information for the following:

• To recommend games or offers based on your preferences
• To improve platform performance and interface
• To identify and resolve technical issues
• To operate responsible gaming monitoring programmes

3.3 — Communication

We may use your provided email address or mobile number to send important account notifications, policy updates, and necessary security alerts. Your consent will be obtained for promotional communications.

4.1 — When Information Is Shared

l399 does not sell your information. However, information may be shared with trusted third parties in the following limited cases:

• Payment processors: With bKash, Nagad, Rocket, Upay and banking partners — only to complete transactions.
• Identity verification services: To complete the KYC process.
• Technology partners: Service providers required to operate the platform.
• Legal obligations: In response to valid requests from government or legal authorities.

4.2 — Third-Party Obligations

All third parties contracted with us are required to keep your information confidential and use it only for the specified purpose. They may not use your information for their own marketing or any other purpose.

5.1 — What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. l399 may use the following types of cookies:

• Essential cookies: Required for the core functions of the platform — maintaining login status, security verification, etc.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To collect platform usage statistics that help improve the service.

5.2 — Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may prevent some important platform features from working properly.

6.1 — Technical Security

l399 uses industry-standard technology to protect your information:

• SSL (Secure Socket Layer) encryption — all data exchanged between you and our servers is encrypted
• Encryption of sensitive data stored in databases
• Firewalls and intrusion detection systems to prevent unauthorised access
• Regular security audits and vulnerability assessments

6.2 — Organisational Security

Alongside technology, we also take measures at the organisational level:

• Only authorised staff have access to your information
• Staff receive regular training on data privacy
• A rapid response plan is in place for data breach incidents

l399 retains your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be kept for a specified period for the following reasons:

• To meet legal obligations
• To maintain records of financial transactions
• To assist with dispute resolution or fraud investigations
• To maintain self-exclusion records related to responsible gaming

Once the designated retention period has ended, your information is securely deleted or anonymised.

l399 is an adults-only platform and is intended solely for those aged 21 or older. We do not intentionally collect information from minors. Age is verified at the time of registration, and if we confirm that a minor's information has been collected inadvertently, we will immediately close that account and delete the relevant information.

If you suspect that a minor you know is using this platform, notify us immediately at [email protected].

l399 reserves the right to update this Privacy Policy from time to time. Changes will be published on this page. For significant changes, we will notify you in advance at your registered email address.

Continuing to use the platform after changes have been made will be considered your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

For any questions or comments about this policy, please contact our support team — we are always here for you.