l399 Responsible Gaming — Your Safety Is Our Priority
Enjoy entertainment safely. l399 believes that building healthy gaming habits is every player's right. Learn about our protection tools and support.
What Is Responsible Gaming and Why Does It Matter?
Online gaming can be an enjoyable experience — when it is played in a controlled and planned way. On the l399 platform, we place the highest importance on every user's mental and financial well-being. We believe that knowing your limits when it comes to entertainment is a skill — and we are committed to supporting you in developing that skill.
Responsible gaming means playing with awareness of your budget, your time, and your mental state. It is not a sign of weakness — it is the mark of a mindful player.
If you feel that gaming is having a negative effect on your daily life, family, or finances, please use our support tools and contact our support team as soon as possible.
Our Protection Tools
l399 provides several practical tools to help you stay in control.
Deposit Limit
You can set the maximum amount you are allowed to deposit per day, per week, or per month. Once a limit is set, it cannot be exceeded, which reduces the risk of overspending.
Time-Out Break
If you feel you need a short break, you can temporarily suspend your account for a set period (for example, 24 hours, 7 days, or 30 days). During this time, logging in or gaming will not be possible.
Self-Exclusion
If you need a long-term break, use the self-exclusion option. It closes your account for a fixed or indefinite period. Contact our support team to complete this process.
Session Time Limit
Set a maximum duration for each gaming session. When the time is up, a warning will automatically appear and the session will end if needed. Time awareness is an important part of responsible gaming.
Account Activity Review
View your deposit, withdrawal, and betting history at any time. Understanding your spending patterns makes it easier to spot unusual changes and take the necessary action.
24/7 Support
Do not hesitate to talk about gaming concerns. The l399 support team is ready to help in Bengali and English, 24 hours a day, 7 days a week via live chat and email.
Warning Signs of Problematic Gaming
Most people enjoy gaming as harmless entertainment. However, in some cases it can turn into a habit that causes harm. If you notice any of the following in yourself, it may be a sign of problematic gaming.
- You are spending beyond your budget or borrowing money to keep gaming.
- You feel the urge to place bigger bets to recover losses.
- You have tried to stop gaming but keep failing.
- You are neglecting your responsibilities to family, friends, or work.
- You are lying or hiding things about your gaming.
- You feel restless, irritable, or anxious when you are not gaming.
- You turn to gaming to cope with stress, loneliness, or low mood.
If you recognise any of the above in yourself, take action without delay. The l399 support team is here for you — all conversations are kept completely confidential.
Assess Yourself
Ask yourself the questions below. If most of your answers are "yes", seriously consider seeking support.
How to Use the Protection Tools
l399's responsible gaming tools are straightforward to use. After logging into your account, follow the steps below from the Settings section.
- Set a Deposit Limit: Go to Account Settings and find the "Deposit Limit" section. Choose a daily, weekly, or monthly limit and set your amount. Lowering the limit takes effect immediately; increasing it requires a 24-hour waiting period.
- Take a Time-Out: Click on the "Temporary Break" option and choose your desired duration. During this period, your account will not be accessible for gaming.
- Activate Self-Exclusion: For a long-term break, contact us directly via live chat or email ([email protected]). The support team will process your request promptly.
- Review Your Gaming History: View your activity for any period from the "Transaction History" or "Betting Records" section. This will help you understand your spending patterns and make informed decisions.
If you have trouble using any tool or cannot set it up yourself, our 24/7 support team will assist you right away.
Things to Keep in Mind for Healthy Gaming Habits
- Gaming is for entertainment only — never think of it as a source of income.
- Only use money that you can afford to lose without affecting your daily life.
- Set a time limit and a budget before you start gaming, and stick to them.
- Avoid gaming when you are emotional or under stress.
- Take regular breaks and spend time on other activities.
- Avoid gaming under the influence of alcohol or medication.
Protection of Minors
l399 is firmly committed to protecting minors from gaming. Under our policy, no one under the age of 21 may use this platform.
If there are children or teenagers in your home, take the following steps:
- Always keep your account login details private.
- Log out after gaming on a shared device.
- Remove any saved payment card or mobile banking details from the device.
- Use parental control software on the device if needed.
If you suspect that a child or minor has used your account, notify the l399 support team immediately.
Frequently Asked Questions — Responsible Gaming
Answers to common questions about responsible gaming.
Need Help? We're here.
Enjoy gaming safely or get support — l399 is with you in any situation.